GO AI Chat — Privacy Policy

1. Information We Collect

• Provided by you: account name, email, profile info, support messages, prompts and content you submit.
• Automatically collected: device identifiers, OS version, usage metrics, analytics events, and crash logs.
• Media you submit: images, audio recordings, or other files you upload for processing — only with your permission.
• Third-party sign-ins: basic profile info from providers (Apple, Google) per the scopes you authorize.

2. How We Use Your Data

• To provide and operate the App, including generating AI responses via contracted AI providers.
• To send transactional communications and respond to support inquiries.
• To perform analytics, diagnose issues, and improve product features and reliability.
• To comply with legal obligations and protect our rights and users' safety.

Sharing with Service Providers

We share data with service providers who process data on our behalf. These include:

• AI model providers — see "AI Processing" below.
• Cloud infrastructure — Google Firebase (authentication, real-time database, analytics, crash reporting).
• Subscription management — Apphud (purchase validation and subscription status).
• Push notifications — OneSignal (device tokens for delivering notifications).
• Attribution analytics — AppsFlyer (install and in-app event attribution).

Contracts require each provider to implement security controls and limit data use to our instructions.

AI Processing

To generate AI responses, the App transmits your prompts, images, or files to the following third-party model providers as needed:

• OpenAI (GPT models, image generation) — Privacy Policy
• Google (Gemini models) — Privacy Policy
• xAI (Grok models, image generation) — Privacy Policy
• DeepSeek (DeepSeek models) — Privacy Policy

Only the content required to fulfill your request is sent. We do not use your data for advertising. Each provider processes data under its own privacy policy; we use contractual and technical measures to limit retention where possible.

3. Data Retention

We retain personal data only as long as necessary to deliver the service, fulfill legal obligations, resolve disputes, and enforce agreements. Contact us for specific retention schedules.

4. Your Rights

• Access: request a copy of personal data we hold about you.
• Correction: request correction of inaccurate data.
• Deletion: request deletion where permitted by law.
• Portability: request a machine-readable export where applicable.
• Opt-out: opt-out of marketing communications and analytics where offered.

5. Security

We implement administrative, technical, and physical safeguards to protect user data. All data transmitted to AI providers and our backend services is encrypted in transit using TLS. No system is completely secure; we will notify affected users and regulators as required by law if a data breach occurs.

6. International Transfers

Data may be processed and stored in countries other than your own, including the United States. We use contractual safeguards and vendor assessments to protect transferred data.

7. Children

The App is not directed to children under the applicable minimum age. We do not knowingly collect information from children without parental consent. Contact us to request removal if you believe we have collected data from a child.

8. Cookies & Tracking

We and our third-party partners use cookies and similar technologies to provide functionality and analytics. You can control tracking via your device settings and in-app preferences (where available).